August 17, 2022

What you need to know

  • A customer claims that Samsung still owes them over $35,000 in trade-in credit.
  • The customer purchased 125 Samsung Galaxy S22 Ultras through its business channel for employees with trade-in.
  • They have received $9,713 of trade-in credit from the second and third order but is claiming to still be missing the largest portion of credit from the first order.

A customer purchasing smartphones through Samsung’s business channel is apparently missing more than $35,000 in trade-in credit. The customer says they are still owed trade-in credit for purchasing more than 100 phones.

The issue began when the customer went to purchase 125 Samsung Galaxy S22 Ultras with trade-in for employees through the company’s business channel. The customer complained about their experience on Reddit (via SamMobile), claiming that Samsung owed them $45,593 in trade-in credit.